Customer Support & Services

Here at Cleveland Retail Systems we are able to offer a range of service options to both existing and new customers. Please read below for further details.


Service Repairs

All machines purchased from Cleveland Retail Systems come with a 1 year guarantee and maintenance contracts can be arranged for a period thereafter. If you do have a problem with any machine that you did not purchase from ourselves or do not have a service maintenance contract for, then we will happily give you an estimate for the repair via phone or email.


After Sales & Customer Service

Our aim in business is to have a good relationship with our customers and that is why we keep a good after sales team. Most faults and queries can be sorted over the phone but if we need to make a visit we will call quickly and promptly. A loaner machine will be provided if yours needs to return to the workshop at no extra charge to you.

Supplies & Sundries

We have most sizes of ribbons, rollers or cassettes in stock. In particular we carry most stock for both EPOS and Credit Card/Paypoint machines. Rolls available are normal paper, thermal twin skinned carbonless. Whichever kind of ribbon you need, we can supply you.

Make an Enquiry

If you have any enquiries or would like to know more about any of our systems please don’t hesitate to get in touch.

Contact Us


Providers of specialised electronic point of sale technology to businesses small and large throughout the North of England

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